General
Are you a European Brand?
Yes, Valneon® is an European lifestyle brand currently based in the U.K with a focus on wellness and design.
Do you have physical stores?
Currently, we are online-only, so you can shop from anywhere, anytime.
Orders & Payments
Can I change or cancel my order after purchase?
You can change or cancel your order within 12 hours of purchase by contacting our support team at info@valneon.com.
What payment methods do you accept?
We accept all major credit/debit cards.
My order hasn’t arrived yet — what should I do?
Please check your tracking link first. If it’s delayed, contact our support team at info@valneon.com and we’ll resolve it right away.
Shippings & Returns
Where do you ship from?
All Valneon® orders are shipped from our nearest regional warehouse to ensure fast delivery.
Where do you ship to?
We deliver across the UK, US and Canada for the time being.
How long does shipping take?
Orders are typically delivered within 3–9 business days, depending on your location. You’ll receive a tracking link once your order ships.
Do you offer free shipping?
Yes — we offer free shipping on all orders above GBP25.
Can I return my product if I’m not satisfied?
Absolutely. You can return your Valneon® Tracker Card within 30 days of delivery for a full refund, no questions asked.
Do I have to pay customs, taxes, or other duties?
All taxes and additional fees are included in the original buying price.
How do I track my order?
After placing your order, you’ll get a confirmation email followed by a tracking link once your package is dispatched.
Valneon® Tracker
What is the Valneon® Tracker Card?
The Valneon® Tracker Card is an ultra-thin smart tracker that fits perfectly in your wallet and connects seamlessly with Apple Find My or Android Find My Device to help you locate your essentials instantly.
How does it work?
Simply pair your Valneon® Tracker Card with the Find My app on your smartphone. Once linked, you can ring, locate, or track your wallet, bag, or any item in real time.
How long does the battery last?
The built-in rechargeable battery lasts up to six months on a single charge. Just recharge wirelessly using any Qi charger—no cables or battery replacements needed.
How do I recharge the Valneon® Tracker Card?
Place it on any wireless charging pad (Qi-compatible). A small LED indicator will show that it’s charging. A full charge takes around 1.5 hours.
How thin is it?
At only 1.8mm, it’s 4x thinner than an AirTag, making it slim enough to slip into any wallet slot, passport holder, or card pouch without bulk.
Is it compatible with both iPhone and Android?
Yes. Valneon® Tracker Card works with Apple Find My on iOS and Google Find My Device on Android—so you can track from any smartphone.
Can I make it ring if I lose my wallet nearby?
Absolutely! Just open the Find My app and tap “Play Sound.” The tracker will emit a loud ringtone, helping you find your wallet in seconds.
Does it require a subscription or app fees?
No subscriptions, no hidden costs. You buy once and that's it. The Valneon® Tracker Card works entirely through the official Find My network—free and secure.
Is it water-resistant?
Yes, it’s splash-proof and durable, designed to withstand daily use, moisture, and accidental spills.
What’s included in the order?
You’ll receive:
- 1× Valneon® Tracker Card
- 1× Wireless charging pad
- 1× User manual
- 1× USB-C cable